How do you update the SYNC 3 infotainment system software on a 2019 Ford Escape?

Step 1: Check Current Software Version

• Start your vehicle and ensure it is in "Park".
• Press the "Settings" button on the SYNC 3 touchscreen.
• Navigate to "General," and then scroll down to "About SYNC." Here you will find the current software version. Note this down.

Step 2: Download the Update from the Ford Owner Site

• Open a web browser on your computer and go to the Ford Owner website: https://owner.ford.com.
• Log in to your account. If you do not have an account, you'll need to create one.
• Select your vehicle's profile and navigate to the "SYNC & Service" tab.
• Check for available updates for SYNC 3. If an update is available, download the update file to your computer.

Step 3: Prepare the USB Drive

• Insert a USB drive (at least 32 GB) into your computer. Ensure it is formatted to "exFAT" or "FAT32" file system.
• Extract the downloaded update file and copy all the extracted files onto the root directory of the USB drive.
• Eject the USB drive safely from your computer.

Step 4: Install the Update in Your Vehicle

• Start your vehicle and ensure it remains in "Park" with the engine running during the update process.
• Insert the prepared USB drive into any available USB port in your vehicle.
• A prompt will appear on the SYNC 3 screen, asking if you want to start the update. Tap "Yes" to begin the installation.

Step 5: Wait for the Update to Complete

• The update process may take anywhere from 20-60 minutes. Do not turn off the vehicle or remove the USB drive during this time.
• The SYNC 3 system will restart once or twice during the update. This is normal.
• When the update is complete, a "Installation Complete" message will appear on the screen. Remove the USB drive.

Step 6: Verify the Update

• Go back to the "Settings" menu on the SYNC 3 touchscreen.
• Navigate to "General," then "About SYNC" to confirm that the software version matches the updated version you downloaded.